shipping-policy

Shipping Policy

At Sands of Joy, we strive to provide fast, reliable, and secure delivery for all orders. This Shipping Policy outlines the methods, timeframes, costs, and procedures for shipping your purchases.

1. Shipping Methods

We ship directly from our warehouse to your address using trusted courier services. The available shipping methods may vary depending on your location and the size/weight of your order:

  • Standard Shipping
  • Express Shipping (where available)

You will be able to select the preferred shipping method during checkout.

2. Shipping Timeframes

Typical delivery times are as follows:

  • Standard Shipping: 10–15 business days
  • Express Shipping: 5–7 business days

Delivery times are estimates and may vary due to factors such as customs clearance, weather, or courier delays.

3. Shipping Costs

Shipping costs are calculated based on order weight, destination, and chosen shipping method. You can view the shipping cost before completing checkout. Occasionally, we may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the tracking number and a link to track your shipment online. Please allow 24–48 hours for the tracking information to become active.

5. International Shipping & Customs

For orders shipped internationally, customs duties, taxes, or import fees may be applicable depending on your country’s regulations. These charges are the responsibility of the customer. Please check your local customs policies for details.

6. Delayed or Lost Shipments

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control. If your order does not arrive within the estimated timeframe:

  • Contact our customer service team at [email protected] or +971 52 947 9533.
  • Provide your order number and any tracking details.
  • We will work with the courier to investigate and resolve the issue promptly.

7. Contact Information

For any questions regarding shipping, please contact us: